FAQ: Partners' services

Read more: Partner role · The Support tab · Nextcloud FAQ

Getting started with a partner
Prices and timelines
Services during the migration

Getting started with a partner

Who supplies the server, the licence and the help to get going.

How do I get started with a partner?

Choose a partner from the list on the Support tab and contact it. It gives you its app activation code: choose Activate your partner, type the code and choose Select. The partner then sends the installer and the free trial key, and agrees the next steps with you.

What is my partner's Nextcloud partner status?

Your partner's card on the Support tab shows it — Silver, Gold or Platinum — as a service provider and as a reseller, where it has one.

Read more: Partner role

Where can I buy a production licence?

From your SMART Migration partner; the app neither sells nor issues licences.

Read more: Partner role · License matrix · Trial and licences

What is included in a partner's service package?

Each partner sets its own. Ask AI Help, with your partner chosen above the question box, for what its profile says, and the partner for an offer.

Prices and timelines

What a migration with a partner costs, and how long it takes.

What does a partner charge for a migration?

Each partner sets its own service packages and prices. Ask AI Help with Services from your partner, or ask the partner directly; the trial key and the server download are free.

What does a production licence cost?

The price comes from your partner. A licence is rented for 1 to 36 months, in the Enterprise or Enterprise+ edition.

Read more: License matrix · Partner role · Trial and licences

How long does a migration with a partner take?

It depends on the volume including versions, the number of waves and Microsoft 365 throttling. A Discovery run gives the facts a partner plans the timeline from.

Can a partner estimate the time and cost from the Discovery report?

Yes. The Power BI report shows the volume including versions, the age of the content and what can be left behind — the basis for a partner's estimate.

How do I renew my licence?

Ask your partner well before the expiry date; the new key goes into the SMART Migration server, and nothing changes in the app.

Services during the migration

What a partner can do for you while the migration runs.

Who can run the whole migration project for us?

A partner that is a service provider: they deliver discovery, planning, configuration and the migration with you.

Read more: Partner role

Who can run a discovery of our Microsoft 365 environment?

Your SMART Migration partner, as a service — or you, with Discovery jobs.

Read more: Partner role

Does my partner offer mail and calendar migration?

Yes, when its services include e-mail and calendar: your partner's profile on the Support tab lists them, and AI Help with your partner chosen above the question box can say more.

Read more: Partner role

See also

Nextcloud FAQ — every group of questions