Every group of questions: Nextcloud FAQ
Troubleshooting
Section titled “Troubleshooting”These questions are explained in full in Troubleshooting
Why can I not set a job to Ready?
It is Not validated: open it, and the marked fields say what to fix.
Read more: Troubleshooting
Why is the migration slow?
Microsoft 365 throttling, the volume of version history, many small files, or four jobs already running — and the interruptions every real migration meets: network dropouts, server reboots, missing permissions and files in use, each costing the time until the job runs again.
Read more: Troubleshooting · Estimate volume and duration · What a migration involves, and what sets its speed
Why does Nextcloud answer 429 Too Many Requests?
Its brute-force protection is throttling the SMART Migration server's address after failed sign-ins, usually from an app password that no longer works. Fix the password, clear the address with occ security:bruteforce:reset, and put it on the brute-force allow list.
Read more: Troubleshooting · Size the servers for a large migration
Why does SMART Migration say 'Password confirmation is required'?
The Team folders app asks for password confirmation before it creates a team folder, and an app password cannot give one. Add the SMART Migration server's address to allowed_no_password_confirmation_ranges in Nextcloud's configuration, and keep the app password. If it worked before, the server now calls from an address not on the list — a new server, network or public address — so add that address at the next free index.
Read more: Troubleshooting
Why were some files not migrated?
They are on the File Issues tab with the reason. Fix the cause and run the job again.
Read more: Troubleshooting · File Issues
See also
- Nextcloud FAQ — every group of questions