FAQ: Partners and licences

Every group of questions: Nextcloud FAQ

How to get a SMART Migration partner
Partner role
The Support tab
License matrix
Working with a partner: from first contact to go-live
Trial and licences

How to get a SMART Migration partner

These questions are explained in full in How to get a SMART Migration partner

How do I get a SMART Migration partner?

Choose one from All SMART Migration partners on the Support tab or in step 1 of Getting Started: read the profiles, contact the partner you choose, and ask it for its app activation code. Then activate it with Activate your partner. If none of the listed partners suits you, MigrateDMS is glad to help you find one.

What does it mean that a partner is certified by MigrateDMS?

MigrateDMS has trained the partner and certified it to run SMART Migration: the discovery and analysis of your content, the planning of the waves and the migration itself. Only certified partners have an app activation code to give you.

Whom do I contact when I have no partner?

A partner from the list in the app: All SMART Migration partners on the Support tab shows every certified partner with its contact details, and AI Help with Ask set to Partner tells you which offers what you need. If none of them suits your region or project, MigrateDMS is glad to help you find one: Janus Kjems Nielsen jkn@MigrateDMS.com.

Where do I type my app activation code?

Under Activate your partner on the Support tab or in step 1 of Getting Started, or with Partner above the help panel's question box: type the code and choose Select.

Partner role

These questions are explained in full in Partner role

What does a SMART Migration partner do for me?

Supplies the server, the trial key and the production licence, and helps with the migration itself: scoping, planning, configuration and support.

The Support tab

These questions are explained in full in The Support tab

How do I choose a partner?

Compare the certified partners under All SMART Migration partners on the Support tab — country, services, Nextcloud partner status — and contact the one that suits you. It gives you its app activation code: choose Activate your partner, type the code and choose Select.

Can a partner also migrate mail and calendars?

Yes, several do: a partner's services say so on its profile, and AI Help with Ask set to Partner tells you which ones.

Read more: The Support tab

How do I choose my SMART Migration partner?

Pick one from the partner list on the Support tab and contact it for its app activation code. Then choose Activate your partner, type the code and choose Select.

Read more: The Support tab

How do I change to another partner?

Choose Activate your partner on the Support tab, type the new partner's code and choose Select. Jobs, runs and licence are untouched.

Read more: The Support tab

What happens when the licence expires?

The SMART Migration server stops servicing the app and jobs stay where they are, until your partner renews it.

Read more: The Support tab · Trial and licences

Who can migrate mail and calendars?

The partners whose Services include e-mail and calendar; SMART Migration itself migrates files.

Read more: The Support tab

License matrix

These questions are explained in full in License matrix

What is the difference between Enterprise and Enterprise+?

Both migrate to Nextcloud with every feature; Enterprise+ migrates at up to three times the Enterprise speed.

Working with a partner: from first contact to go-live

These questions are explained in full in Working with a partner: from first contact to go-live

What are the steps from first contact with a partner to go-live?

Choose a partner, get the server and the trial key, try it on your own content, agree the scope, get an estimate and an offer, take the production licence, then run a pilot and the waves.

What is free, and what do I pay for?

The app, the server download, the 7-day trial key and Power BI Desktop are free. You pay your partner for the production licence and for the services you choose.

What should I ask a partner before I choose one?

Which services the package includes, who runs the jobs, how the time is estimated, which edition and period the plan needs, and what support there is after go-live.

Trial and licences

These questions are explained in full in Trial and licences

Can I try SMART Migration on my own content before I buy anything?

Yes. The free trial has every feature for 7 days, with the first 250 files and folders of each source — enough to see your own content in the Power BI report.

Which licence types are there?

Trial for 7 days of evaluation, Commercial for migrations — on one server, for any of your sources and customers — and Partner for a partner's demonstrations and tests, on the partner's own domains only.

Read more: Trial and licences

Is the licence tied to a Microsoft 365 tenant, a customer or a server?

A commercial licence is tied to one server — the SMART Migration server that runs your jobs — and to nothing else: from that server the jobs can read any of your sources, and a partner's or service provider's server can run them for several customers. Many migration tools are licensed per tenant, per user or per gigabyte; this one per server. A partner licence is the exception: it runs on any number of servers, but only with the partner's own domains, and cannot connect to a customer's SharePoint Online.

Can the licence move to another server, or run on a server without internet access?

Yes to both. To move a commercial licence, ask MigrateDMS to release the key from the current machine, then install it on the new one. A server without internet access cannot reach the licensing server, so request an activation key: it binds the licence key to that computer.

Does the licence cover replacing SharePoint files with .url links to Nextcloud?

Yes, in Enterprise and Enterprise+. Each migrated file in SharePoint Online or OneDrive becomes a link that opens it in Nextcloud, freeing the SharePoint storage it took.

Where do I see when my licence expires?

On the Settings tab, under Remote SMART Migration Server, with the licence key.

Read more: Trial and licences · Settings

Is anything lost when the licence expires?

No. Jobs, Run History, reports and migrated files all stay; the server only stops claiming jobs until the licence is renewed.