Questions about the app
Section titled “Questions about the app”Pick the group your question belongs to.
- Getting started and setting up — What the app needs before the first job runs, how it works with the SMART Migration server, and what stays inside your network.
- Partners and licences — Choosing a partner, the free trial, the production licence and the editions.
- Finding your way around the app — The tabs, the tables, the settings and AI Help.
- Jobs — Job modes, the job dialog, status, scheduling, groups and changing many jobs at once.
- Sources, files and destinations — Where a job reads, which files it takes, where they land and what comes with them.
- Importing jobs — Many jobs at once, from a CSV file or a scan of SharePoint and OneDrive.
- Discovery and business intelligence — Reading a source before anything moves, following every file in the Power BI report, and Power BI for first-time users.
- Runs, reports and file issues — The record every run leaves: Run History, logs, reports and the files that need attention.
- Planning the migration — Migration waves, estimates, cutover, the storage savings and adoption .url links bring, restoring files back to the source, and keeping a resilience copy.
- Production and performance in the real world — What to expect once the migration runs: its speed, the interruptions every real migration meets, how to read the forecast, and why jobs without a Discovery run are only estimated.
- When something does not work — The questions that come up when a job does not run as expected.
Questions about the partners' services
Section titled “Questions about the partners' services”Who supplies the server and the licence, what a migration costs and how long it takes, and what a partner does during and after it.
The partners
Your SMART Migration partner supplies the server and the licence, and delivers the services around a migration. Your partner's profile is on the Support tab; in the help panel these questions are answered from it — from every certified partner's profile until you activate one.
- Partners' services — Getting started with a partner, Prices and timelines, Services during the migration
Read more: Partner role · The Support tab