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The Support tab

Activate your SMART Migration partner

Section titled “Activate your SMART Migration partner”

Your partner is chosen by an app activation code: your SMART Migration partner chooses it and gives it to you, and only partners certified by MigrateDMS have one. Activate your partner — on the Support tab and in step 1 of the Getting Started tab — opens the partner dialog.

  1. The Activate your partner dialog opens over it, empty: no partner is shown until a code is typed. Type the app activation code and choose the green Select. Case and extra spaces do not matter. Cancel closes it and leaves the partner dialog open, empty: Enter app activation code there opens it again.
  2. The partner's profile opens. Read what the partner offers, and how to reach them. Their logo and contact details come first, packed into a line or two — country, e-mail, phone, address, Nextcloud partner status, and the services on a line of their own; point at the services to see them all. Under them, a partner with a profile page of its own online shows that page, as the partner presents itself; when it cannot be reached — no internet access, or the site is down — the profile shipped with the app is shown, with a line saying so.
  3. Choose the green Select to make them your SMART Migration partner. Enter app activation code opens the code dialog again, for another code.

While no partner is activated, All SMART Migration partners lists every certified partner — on the Support tab under MigrateDMS's profile, and in step 1 of Getting Started — with its country, services, Nextcloud partner status and website. Click a partner to read its profile and find its contact details; Previous partner and Next partner page through the list in the order it is sorted. Each profile shows what the partner offers and how to reach them; to make a partner yours, ask it for its app activation code. Once a partner is activated, the list is hidden.

The partner you select becomes your named point of contact for help with your jobs, for migration services, and for the production licence key when the trial runs out. MigrateDMS, the software vendor, is not a partner: while it is assigned, the app counts no partner.

Service provider

The partner delivers migration services: discovery, planning, configuration and running the migration with you.

Reseller

The partner sells SMART Migration licences, including the production licence that follows the trial.

Nextcloud partner status

The partner's standing with Nextcloud — Silver, Gold or Platinum — where it has one.

Your partner's card

Section titled “Your partner's card”

Once a partner is selected, the Support tab shows their profile at the top: first their logo and contact details — country, e-mail (with a button beside it that copies the address), phone, address, Nextcloud partner status and services — then the profile as the partner presents itself. The column on the right holds the Nextcloud partner status and, under it, the services as coloured pills on one line, every one on hover — a service a partner wrote as a sentence shows as plain text before the pills; the map pin beside the address opens it in Google Maps. Step 1 of the Getting Started tab then shows a green check mark with All set, and the same logo and contact details, in place of its Activate your partner button; chosen there, the tab scrolls to How to get started, with that line right under it. To change partner, choose Activate your partner again and type the new partner's code.

To remove your partner and leave none assigned, choose Activate your partner, type 99 as the code and choose Select. Nothing else changes: your jobs, runs and licence key are untouched. While no partner is assigned, the tab shows MigrateDMS's own profile under Select SMART Migration partner.

Setup status

Section titled “Setup status”

The Setup status section appears at the top of the tab only when something needs your partner:

  • The licence has expired. While it is expired the SMART Migration server does not service the app, and jobs stay where they are. Contact your partner to renew it.
  • The server's version does not match the app. Jobs do not run until the two match. See Set up SMART Migration for the app

Mail and calendar migrations

Section titled “Mail and calendar migrations”

SMART Migration migrates files. Mail and calendar migrations — mailboxes, shared calendars, room resources and delegate permissions — are delivered by partners. Your partner's services say whether it offers them, so one partner can cover files, e-mail and calendar as a single project.

See also