The Support tab names your SMART Migration partner — the company that supplies the server, the licence key and help with your migration — and warns you when the licence has expired or the server's version does not match the app.
Choose your SMART Migration partner
Section titled “Choose your SMART Migration partner”Until a partner is chosen, the Support tab lists the SMART Migration partners. Each row shows the partner’s logo, company name, country and services, whether it is a service provider and a reseller, its website and its Nextcloud partner status.
- Click a partner to open its profile. Previous partner and Next partner page through the others in the order the list shows.
- Read what the partner offers, and how to reach them.
- Choose Select to make them your SMART Migration partner.
The partner you select becomes your named point of contact for help with your jobs, for migration services, and for the production licence key when the trial runs out. The Dashboard and the Getting Started tab point to the Support tab until a partner is chosen.
No partner for your region? Contact MigrateDMS at info@MigrateDMS.com.
Service provider The partner delivers migration services: discovery, planning, configuration and running the migration with you. | Reseller The partner sells SMART Migration licences, including the production licence that follows the trial. | Nextcloud partner status The partner's standing with Nextcloud — Silver, Gold or Platinum — where it has one. |
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Your partner’s card
Section titled “Your partner’s card”Once a partner is selected, the Support tab shows their card instead of the list: contact details, website and services.
Reset Assigned Partner removes them as your support contact and brings the list back, so you can choose another. Nothing else changes: your jobs, runs and licence key are untouched.
Setup status
Section titled “Setup status”The Setup status section appears at the top of the tab only when something needs your partner:
- The licence has expired. While it is expired the SMART Migration server does not service the app, and jobs stay where they are. Contact your partner to renew it.
- The server’s version does not match the app. Jobs do not run until the two match. See Set up SMART Migration for the app
Mail and calendar migrations
Section titled “Mail and calendar migrations”SMART Migration migrates files. Mail and calendar migrations — mailboxes, shared calendars, room resources and delegate permissions — are delivered by partners. The Services column shows which partners offer them, so one partner can cover files, e-mail and calendar as a single project.